Shipping Policy
Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. During peak seasons or holidays, processing time may be extended to up to 5 business days. We strive to ship your orders as quickly as possible.
Shipping Destinations
We currently ship exclusively within the United States, including all 50 states such as Alaska and Hawaii. We are working to expand shipping destinations in the future.
Shipping Fees
We offer free standard shipping on all orders within the United States, regardless of order amount. There are no additional shipping charges at checkout.
Shipping Methods and Carriers
We partner with reliable carriers like USPS, UPS, and FedEx to ensure your package arrives safely and on time. The carrier used will depend on the destination and package size.
Estimated Delivery Time
- Continental US: Delivery usually takes 5 to 7 business days after shipment.
- Alaska and Hawaii: Delivery may take 7 to 10 business days due to distance and logistics.
Please note that delivery times are estimates and may be affected by factors such as weather, carrier delays, or holidays.
Order Tracking
Once your order is shipped, you will receive an email with tracking information. Tracking updates may take 24-48 hours to appear on the carrier’s website.
Address Accuracy and Changes
Please make sure your shipping address is complete and accurate when placing your order. If you need to change the shipping address after placing the order, contact us immediately at support@sassyail.store or call +1 (212) 555-0198. Changes cannot be guaranteed once the package is shipped.
Lost, Damaged or Delayed Packages
If your package is lost, damaged, or significantly delayed, please contact us as soon as possible. We will work with the carrier to resolve the issue and provide a replacement or refund based on the investigation.
Shipping Restrictions
Some locations such as P.O. boxes, APO/FPO addresses, or remote areas may have limited shipping options or longer delivery times. Please contact customer service if you have concerns.
International Shipping
Currently, we do not ship internationally. We appreciate your understanding.
Customer Service
For any shipping-related questions or issues, please contact us at support@sassyail.store or call +1 (212) 555-0198. Our team is happy to assist you.