Return and Refund Policy
At SASSYAIL, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, so we offer a flexible and convenient return and refund policy to make your shopping experience worry-free.
30-Day No-Fee Returns and Exchanges
You have up to 30 calendar days from the date you receive your order to return or exchange any item for any reason. Whether you simply change your mind or find the product unsatisfactory, we accept returns without charging any restocking or handling fees.
Return Shipping Costs
We cover all return and exchange shipping costs within the United States. When returning a product, please use a trackable shipping method and send it to the address provided by our customer service team. This helps ensure your package arrives safely and promptly.
How to Request a Return or Exchange
To initiate a return or exchange, please contact our customer support team within the 30-day window using one of the following methods:
- Email: support@sassyail.store
- Phone: +1 (212) 555-0198
Our representatives will guide you through the return process, provide you with the correct return shipping address, and answer any questions.
Condition of Returned Items
Please ensure that items are returned in their original condition and packaging. Items that are damaged, used, or missing components may not qualify for a full refund or exchange. We reserve the right to refuse returns that do not meet these criteria.
Refund Processing Time
After we receive and inspect your returned item, we will process your refund promptly. Refunds will be issued to your original payment method within 7-10 business days. You will receive an email confirmation once your refund is complete.
Exchanges
If you prefer an exchange instead of a refund, please specify the desired product or fragrance when contacting us. We will ship the replacement item as soon as we receive your return.
Non-Returnable Items
For hygiene and safety reasons, certain products such as opened perfumes may not be eligible for return. Please contact our customer service for details about specific items.
Customer Support
Our customer service team is dedicated to assisting you at every step. If you have any questions about our return policy or need help with your order, please contact us:
- Email: support@sassyail.store
- Phone: +1 (212) 555-0198
We strive to respond promptly and ensure your complete satisfaction.
Thank you for choosing SASSYAIL. We are committed to providing you with quality products and excellent customer service.